Flexible  Support Contracts

Our service can be used to support your IT infrastructure if you don’t have IT staff in-house or as an additional, complimentary resource to support your existing IT staff with our industry experts.

Why us?

Academia IT support contracts are designed specifically for organisations, like yours, who need some additional support and don’t want to worry about IT issues.

Reliability

Dedicated in-house team whose job is to make sure your IT systems just work 

Bespoke solution

Define your own contract elements to give you the assurance that we will deliver world-class service 

Future proof your IT

Maintaining your  IT is vital; leave it to us to keep your hardware and software updated  

Peace of mind 

Know your IT is managed by qualified and accredited engineers  

What can we do?

Take a look at some of the elements we can offer as part of our contracts;

Technical Support 

› On-site installation and configuration services

› Telephone support

› Technical helpdesk

› Remote support

› On-site support

› Guaranteed SLAs (service level agreements)

› Fixed prices

› Monthly reports

Break/Fix Support

› Unlimited support – telephone, email and helpdesk

› All faulty units will be collected via our courier

› Genuine manufacturer parts

› Collect and return service

› Log a call via our dedicated helpdesk and we’ll call you back the same working day

› Optional on-site engineer to assist with diagnosis and repair of faulty equipment

Estate and Strategy Advice

› We will advise you of the best changes to make to your environment to ensure you’re always at the forefront of technology
› We will help you plan for the future to stay ahead of your competitors

Want to find out more?

Moving to Academia’s Flexible Support Contracts is easy. Our team of experts will take you through the process step by step to make sure you get the best contract to suit your needs.

Contact us today.







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