Our service can be used to support your IT infrastructure if you don’t have IT staff in-house or as an additional, complimentary resource to support your existing IT staff with our industry experts.
Academia IT support contracts are designed specifically for organisations, like yours, who need some additional support and don’t want to worry about IT issues.
Dedicated in-house team whose job is to make sure your IT systems just work
Define your own contract elements to give you the assurance that we will deliver world-class service
Future proof your IT
Maintaining your IT is vital; leave it to us to keep your hardware and software updated
Peace of mind
Know your IT is managed by qualified and accredited engineers
What can we do?
Take a look at some of the elements we can offer as part of our contracts;
› On-site installation and configuration services
› Telephone support
› Technical helpdesk
› Remote support
› On-site support
› Guaranteed SLAs (service level agreements)
› Fixed prices
› Monthly reports
› Unlimited support – telephone, email and helpdesk
› All faulty units will be collected via our courier
› Genuine manufacturer parts
› Collect and return service
› Log a call via our dedicated helpdesk and we’ll call you back the same working day
› Optional on-site engineer to assist with diagnosis and repair of faulty equipment
› We will advise you of the best changes to make to your environment to ensure you’re always at the forefront of technology
› We will help you plan for the future to stay ahead of your competitors
Want to find out more?
Moving to Academia’s Flexible Support Contracts is easy. Our team of experts will take you through the process step by step to make sure you get the best contract to suit your needs.